Terms and Conditions
1. Parties and acceptance
These Terms and Conditions govern the use of the Weyzon service (the "Service"), provided by FWD LLC (the "Provider"), to the individual or company that contracts or uses it (the "Customer"). Weyzon is a brand of FWD LLC.
By requesting an account, accepting an invitation or using the Service, the Customer confirms having read and accepted these Terms and the Acceptable Use Policy, which forms part of them.
2. Description of the Service
Weyzon is a centralized authoritative DNS layer. The Customer assigns Weyzon's nameservers to its domains and registers in the Service the servers that hold its zones. Weyzon receives DNS queries, identifies the server that holds each zone and answers for it.
DNS zones remain on the Customer's servers. Weyzon does not replace or manage the content of those zones.
Depending on the plan, the Service includes zone Autodiscovery, Shield, Edge Cache, a management panel, the Customer's own nameservers and different levels of support, as described on the website.
3. Account
Accounts are created through the order form on the website, a demo, an invitation or a commercial agreement with the Provider. The Provider may accept or reject account requests at its discretion. If it rejects an order that has already been paid, it refunds the amount charged.
The Customer agrees to provide accurate information, keep its contact details up to date and protect its access credentials. Any activity carried out with those credentials is considered carried out by the Customer.
The Customer represents that it is authorized to manage the domains it points to Weyzon and the servers it registers in the Service.
4. Plans, pricing and billing
Plans differ by the number of connected servers and the features included. Domains and DNS queries are unlimited, subject to the Acceptable Use Policy.
Prices are expressed in United States dollars (USD) and billed in advance on a monthly or annual basis, as chosen by the Customer. They exclude any taxes, fees or withholdings applicable in the Customer's country, which are the Customer's responsibility.
Online payments are processed through PayPal, as a subscription that renews automatically until the Customer cancels it. The Provider does not receive or store card details.
If a payment is not received within 15 days of its due date, the Provider may suspend the Service after notifying the Customer, until the situation is resolved.
The Provider may change its prices by notifying the Customer at least 30 days in advance. The new price applies from the next billing period.
The features, limits and conditions of each plan, including unlimited domains and DNS queries, are those in effect at the time of purchase and may be changed by notifying the Customer at least 30 days in advance. For annual plans already paid, changes apply from the next renewal, unless they are required to preserve the security, stability or continuity of the Service, or for legal or abuse reasons. If the Customer does not accept a change, it may cancel the Service before the change takes effect.
If the Customer consistently exceeds the limits of its plan, the Provider may propose a plan change.
5. Free plan
The free plan is granted by invitation only, with limited spots. It includes one connected server and documentation support.
The Provider may change the conditions of the free plan or discontinue it by notifying the Customer at least 30 days in advance.
6. Customer obligations
- Comply with the Acceptable Use Policy and applicable law.
- Keep the servers registered in the Service operational and reachable. Weyzon answers based on the information those servers provide.
- Be responsible for the content of its DNS zones and for the sites and services they point to.
- Notify the Provider of any unauthorized use of its account.
7. Service availability
The Service runs on a distributed architecture of redundant nodes and the Provider makes reasonable efforts to keep it continuously available.
Unless a service level agreement (SLA) is agreed in writing under a custom plan, the Service is provided without a specific availability guarantee.
The Provider may carry out maintenance work and will try to give advance notice of work that may affect the Service.
The Provider is not responsible for failures of the Customer's servers, its hosting providers, domain registrars or third-party networks.
8. Data and privacy
To provide the Service, the Provider processes technical information such as IP addresses of registered servers, DNS zone data, query logs and usage metrics. This information is used solely to operate, protect and improve the Service.
Query logs are kept only for as long as needed to operate and protect the Service. The Provider does not sell or transfer this information to third parties, except where required by law.
Personal data is processed in accordance with applicable data protection law and the Privacy Policy. The Customer agrees that its data may be processed on servers located in the United States and other countries.
9. Intellectual property
The software, the Weyzon brand and the website content are owned by the Provider. These Terms do not grant the Customer any rights over them beyond the use of the contracted Service.
The Customer's DNS zones and data are and remain the Customer's property.
10. Disclaimer of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
11. Limitation of liability
To the maximum extent permitted by law, the Provider will not be liable for indirect damages, loss of profits or loss of data arising from the use of, or inability to use, the Service.
The Provider's total liability to the Customer is limited to the amount paid by the Customer during the 3 months before the event giving rise to it.
12. Indemnification
The Customer will indemnify and hold the Provider harmless from third-party claims arising from the content of its DNS zones, the sites and services they point to, or any breach of these Terms or the Acceptable Use Policy.
13. Compliance
The Customer will not use the Service in violation of applicable United States export control laws or sanctions programs.
14. Suspension and termination
The Customer may cancel the Service at any time. Cancellation takes effect at the end of the period already billed, without refund of amounts paid, unless the law provides otherwise.
The Provider may suspend or terminate the Service for breaches of these Terms or of the Acceptable Use Policy, as set out in that policy.
When the Service ends, the Customer must assign other nameservers to its domains. The Provider will keep resolving for 15 days to ease the transition, except in cases of suspension for abuse.
15. Changes
The Provider may change these Terms. Material changes will be notified at least 30 days in advance. Using the Service after that date means accepting the new Terms.
16. Governing law and jurisdiction
These Terms are governed by the laws of the United States of America and of the State in which the Provider is organized, without regard to its conflict of laws rules. Any dispute will be submitted to the competent courts of that State, without prejudice to any non-waivable rights granted to consumers by the law of the Customer's place of residence.
17. Language
These Terms are published in English and Spanish. In case of any discrepancy between the two versions, the English version prevails.
18. Contact
Questions about these Terms: abuse@weyzon.com.